Who We Are

Individuals enrolled in Medicaid living with serious mental illness (SMI) often suffer without the sufficient care, resources and support they need to live their best lives.

That’s where
firsthand comes in.

Our team members have experienced the effects of serious mental illness. We know what it’s like to struggle. We know what it’s like to fall through the cracks. That’s why we believe in the power of shared, lived experiences. We keep individuals at the center of what we do, supporting them with our peer guides and resources to help them engage with and access care, services and benefits to help them build a pathway to better.



Our Mission

Build and scale a world-class team dedicated to delivering life-changing outcomes to individuals with serious mental and physical illnesses.


Our Vision

A world where individuals living with serious mental and physical illnesses live their best possible lives.

The firsthand model

By harnessing the power of empathy and human connection, we aim to radically improve care access, equity and quality of life for the individuals we serve.

The power of firsthand experience

Locations