Carla

Guide Team Lead
Jacksonville, FL

Carla joined firsthand in the fall of 2022. Prior to joining the team, she worked extensively with individuals experiencing early-stage psychosis and in the Department of Children and Families, focusing on youth in foster care.

Carla's personal journey towards mental and physical wellness has been long and challenging. Her military service, including time abroad, exposed her to anxiety, depression, and an eating disorder. 

A pivotal moment for Carla was working in the foster care system, where she tragically experienced the loss of a teenager to suicide, followed by another teenager committing murder. These events deeply affected her and prompted a six-month hiatus to focus on her own mental health.

Through her experiences, Carla learned the importance of acknowledging and expressing emotions. Overcoming societal expectations and personal barriers, she recognized that showing emotions is not a sign of weakness but a necessary part of healing.

During the interview process, Carla immediately felt at ease with the firsthand team. The genuine and down-to-earth conversations fostered an atmosphere of trust and understanding, making her feel like she was talking to friends rather than going through a formal interview.

Carla's decision to join firsthand was fueled by her desire to make a difference and her passion for empowering individuals. Her own experiences seeking guidance and support inspired her to be there for others in a meaningful way.

Carla was excited about the intimate and close-knit team she would be working with at firsthand. She wanted to maintain her accessibility and availability as a manager, prioritizing her colleagues' support and value. This level of intimacy and support was something she had always strived for as a leader.

Through her journey at firsthand so far, Carla has experienced a transformative shift in her perspective on mental health. She better understands the importance of seeking help and support, realizing that she is not alone in facing mental health challenges. Carla is grateful to be part of a team that not only supports her own mental health recovery but also strives to break down the barriers and stigma surrounding mental health in society as a whole.

Outside of work, Carla is passionate about her grandkids and cherishes the time she spends with them. Through therapy, she has discovered the significance of finding peace within herself and prioritizing personal time. Carla has gradually embraced the concept of self-care and has found joy in activities such as reading, going to the movies, and actively participating in a women's group at her church.